The Phone
How you answer the phone is extremely important especially to a customer that has just experienced a vehicle failure. Bruce provides some great guidelines on how to answer the phone.
Looking to Find Your Next Technician in the Midwest?
Ivy Tech Community College Evansville Campus is preparing students for careers in automotive repair.
Too Many Cooks in the Kitchen
Lessons learned: follow your own rules; they are there for a reason.
What has Changed with Internal Combustion Engines?
I started thinking about this question when a local farmer brought me a 1953 Super C Farmall tractor that I had rebuilt the engine for twenty years ago. This tractor was his granddad’s and no longer served the farm, except to be driven in parades. My job was to...
I Have a Special Purpose
What is the purpose of a service advisor? One previous trainer said that the purpose of a service advisor is “Get car in shop!” While that may be part of it, there is much, much more involved.
Episode 1 – The Phantom Manager
Most shops today pay their advisors based on total sales. While I agree that everyone should be paid according to what they produce, this type of pay structure pressures the advisor to “sell” in order to get a decent paycheck.