FEATURED ARTICLES

Preparing Your Car for Winter

Preparing Your Car for Winter

A car ready for winter is one that can get you safely to and from your destinations through any winter conditions. Safety is paramount, but reliability is also important when preparing your car for winter.

What is Considered Good Training?

What is Considered Good Training?

I have had the luxury and pleasure to visit hundreds of repair facilities across the Midwest. I was always accompanied by a distribution representative that would give me a brief synopsis of the type of shop we were getting ready to enter. It was always interesting to...

The Payback

The Payback

If you had questions about customer service and how to be a great service advisor, then Bruce has given you many of the steps required through this series of articles.

The Perception

The Perception

You may have done the most amazing repair at the most reasonable price, but if the customer perceives that they were overcharged or there’s some other misunderstanding, then their perception is not going to be a positive one.

The “Since You” Blame Game

The “Since You” Blame Game

It seems that everyone is looking to blame someone else for their particular circumstances. This can be a wide array of things, especially in the automotive repair industry, and it can be on both sides of the service advisor counter. Some things the vehicle owner...

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FEATURED TIPS

Be Wary of Fast Moving or Stalled Parts

Be Wary of Fast Moving or Stalled Parts

To ensure you stay safe and alive, never perform work on a running vehicle, especially near any moving parts, such as belts, fans, or the wheels.

Colored Chevy Engine Oil

Colored Chevy Engine Oil

Before a late-model vehicle’s engine oil change, a technician may notice that the engine oil has a yellow-green or orange tint that could be mistaken for crankcase contamination.

Chevy Engine Abuse

Chevy Engine Abuse

Do you have a Chevy Cruze that’s unexpectedly broken a flywheel or crank pulley bolt? This is a failure that might be somewhat confusing unless you have this information.

RECENT NEWS

2019 Respect is Learned© In The Pits Contest Launched

2019 Respect is Learned© In The Pits Contest Launched

Technician.Academy and Randy Meyer Racing announced the 2019 Respect is Learned© In The Pits contest and opened applications for the opportunity. The teams added to the big news by announcing an additional twist for the 2019 contest.

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