Staying up-to-date on the technology and terminology in our industry is essential. If we want to be able to properly advise our clients and be capable of explaining some of the terminology we use, then we need a thorough understanding ourselves.
We work in an industry where defining right and wrong can sometimes be challenging.
If you had questions about customer service and how to be a great service advisor, then Bruce has given you many of the steps required through this series of articles.
You may have done the most amazing repair at the most reasonable price, but if the customer perceives that they were overcharged or there’s some other misunderstanding, then their perception is not going to be a positive one.