Too Many Cooks in the Kitchen
Lessons learned: follow your own rules; they are there for a reason.
I Have a Special Purpose
What is the purpose of a service advisor? One previous trainer said that the purpose of a service advisor is “Get car in shop!” While that may be part of it, there is much, much more involved.
Recruiting and Retaining Exceptional Automotive Techs
Recruiting and Retaining Exceptional Automotive Techs (Part 1), written by Rich Diegle of the Alldata Tech-Assist Team, is a great read on recruiting quality technicians for your shop.
Episode 1 – The Phantom Manager
Most shops today pay their advisors based on total sales. While I agree that everyone should be paid according to what they produce, this type of pay structure pressures the advisor to “sell” in order to get a decent paycheck.
The Service Advisor’s Guide to the Galaxy
Welcome to the first article of our Service Advisor’s Desk series! The goal of this series is to assist you in the daily operations of your position from a guy that has been in the trenches as well.
