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Too Many Cooks in the Kitchen

Too Many Cooks in the Kitchen

Feb 12, 2018 | Blogs, Bruce McDowell - Author, Education, Featured Article, General Interest, Service Advisor's Desk, Shop Management

Lessons learned: follow your own rules; they are there for a reason.

I Have a Special Purpose

I Have a Special Purpose

Jan 9, 2018 | Blogs, Bruce McDowell - Author, Education, General Interest, Service Advisor's Desk, Shop Management

What is the purpose of a service advisor? One previous trainer said that the purpose of a service advisor is “Get car in shop!” While that may be part of it, there is much, much more involved.

Episode 1 – The Phantom Manager

Episode 1 – The Phantom Manager

Dec 7, 2017 | Blogs, Bruce McDowell - Author, Education, General Interest, Service Advisor's Desk, Shop Management

Most shops today pay their advisors based on total sales. While I agree that everyone should be paid according to what they produce, this type of pay structure pressures the advisor to “sell” in order to get a decent paycheck.

The Service Advisor’s Guide to the Galaxy

The Service Advisor’s Guide to the Galaxy

Nov 14, 2017 | Blogs, Bruce McDowell - Author, Education, General Interest, Service Advisor's Desk, Shop Management

Welcome to the first article of our Service Advisor’s Desk series! The goal of this series is to assist you in the daily operations of your position from a guy that has been in the trenches as well.

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