I Have a Special Purpose
What is the purpose of a service advisor? One previous trainer said that the purpose of a service advisor is “Get car in shop!” While that may be part of it, there is much, much more involved.
Recruiting and Retaining Exceptional Automotive Techs
Recruiting and Retaining Exceptional Automotive Techs (Part 1), written by Rich Diegle of the Alldata Tech-Assist Team, is a great read on recruiting quality technicians for your shop.
![Ultimate Winter Survival Kit [Infographic]](https://technician.academy/wp-content/uploads/2017/12/Ultimate-Winter-Servival-Kit.png)
Ultimate Winter Survival Kit [Infographic]
Check out the winter infographic, provided by Mike Johnson of Mike’s Gear Reviews, that gives some important statistics and tips to combat the rough weather and potential dangers of winter road conditions.
Is it Over Already?
The technician shortage cliff that we are quickly approaching has been the main highlight of 2017 and has been the topic of discussion for several years now.
Battery Cable Reset
Many years ago, it was customary to remove the battery cable in order to refresh the ECM. It’s interesting that now, some 20 years later, this is an accepted practice for this kind of reset. On today’s vehicle, we shouldn’t overlook that drivability...
Episode 1 – The Phantom Manager
Most shops today pay their advisors based on total sales. While I agree that everyone should be paid according to what they produce, this type of pay structure pressures the advisor to “sell” in order to get a decent paycheck.