Preparing Your Car for Winter
A car ready for winter is one that can get you safely to and from your destinations through any winter conditions. Safety is paramount, but reliability is also important when preparing your car for winter.
What is Considered Good Training?
I have had the luxury and pleasure to visit hundreds of repair facilities across the Midwest. I was always accompanied by a distribution representative that would give me a brief synopsis of the type of shop we were getting ready to enter. It was always interesting to...
The Payback
If you had questions about customer service and how to be a great service advisor, then Bruce has given you many of the steps required through this series of articles.
Colored Chevy Engine Oil
Before a late-model vehicle’s engine oil change, a technician may notice that the engine oil has a yellow-green or orange tint that could be mistaken for crankcase contamination.
The Perception
You may have done the most amazing repair at the most reasonable price, but if the customer perceives that they were overcharged or there’s some other misunderstanding, then their perception is not going to be a positive one.
