If you had questions about customer service and how to be a great service advisor, then Bruce has given you many of the steps required through this series of articles.
Before a late-model vehicle’s engine oil change, a technician may notice that the engine oil has a yellow-green or orange tint that could be mistaken for crankcase contamination.
You may have done the most amazing repair at the most reasonable price, but if the customer perceives that they were overcharged or there’s some other misunderstanding, then their perception is not going to be a positive one.
Ranken Technical College in St. Louis, MO, has been a leader in automotive training since 1907 when it was founded to educate, train, and prepare students for employment and advancement in several technical fields.
The Preventative Maintenance Inspection (PMI) provides another opportunity for increased sales and lets your customers know that you have inspected their vehicle and provided them with the information they need to keep their vehicles safe and dependable. The hardest part of initiating a PMI is getting everyone on board.