Technician Training Protocols
Technology has changed so many things in our lives. Anyone who has been in the automotive industry very long is aware that technology has not only changed the way we live and work but is constantly evolving at an incredible rate. We are in an industry where the...
10 Reasons Why This is Not Your Grandfather’s Shop Anymore
There are at least 10 reasons why “This is not your grandfather’s shop anymore”. In this series, we’ll have a look at some of the advances in the industry that have occurred over the years and how they have affected the way we do our jobs.
What is Truth?
We work in an industry where defining right and wrong can sometimes be challenging.
The Perception
You may have done the most amazing repair at the most reasonable price, but if the customer perceives that they were overcharged or there’s some other misunderstanding, then their perception is not going to be a positive one.
The PMI
The Preventative Maintenance Inspection (PMI) provides another opportunity for increased sales and lets your customers know that you have inspected their vehicle and provided them with the information they need to keep their vehicles safe and dependable. The hardest part of initiating a PMI is getting everyone on board.