Is it Over Already?
The technician shortage cliff that we are quickly approaching has been the main highlight of 2017 and has been the topic of discussion for several years now.
Episode 1 – The Phantom Manager
Most shops today pay their advisors based on total sales. While I agree that everyone should be paid according to what they produce, this type of pay structure pressures the advisor to “sell” in order to get a decent paycheck.
Pulse Width Modulated Fuel Pumps – What You Need to Know About Their Function
To understand pulse width modulation requires basic electrical understanding. In electric pumps, there are typically two settings – on and off. Simply put, a pump is on when it receives electrical power and it’s off when there is no power. When it’s on, it’s also known as 100% duty cycle.
Is Your Privacy Private?
We are familiar with the right to repair and its value to our independent shops, but have we considered simple pieces of data? Yes, some of these may seem small and insignificant, like the time between service intervals, but the value it can be to other industries is enormous.
Sensory Overload at SEMA 2017
On Tuesday night, October 31, 2017, the Technician.Academy team attended the Women in Auto Care Banquet and Reception where Technician.Academy was awarded three Automotive Communication Awards for their podcast series and the Respect is Learned© campaign.
The Service Advisor’s Guide to the Galaxy
Welcome to the first article of our Service Advisor’s Desk series! The goal of this series is to assist you in the daily operations of your position from a guy that has been in the trenches as well.