Importance of Octane

Importance of Octane

While Octane ratings specifically refer to the quality of gasoline, many consumers do not know what they mean, how they affect their vehicles, or how they are calculated. As an automotive technician, you have heard of them, but you may be unaware of some of these...
Reinvesting In Staff by Ratchet & Wrench

Reinvesting In Staff by Ratchet & Wrench

Danny Wisian explains how he reinvigorated a stagnant closing ratio and productivity levels. If Danny Wisian had to describe the environment in his shop in one word, he says the first 14 years of shop ownership could be summed up as “chaotic.” Although the shop continued to grow every year, he says the small staff of five at Tech One Automotive in Austin, Texas, was always overloaded…

Six Steps for Building a Learning Culture

Six Steps for Building a Learning Culture

The three shops referenced in the article are serious about the customer and the repairing their vehicle properly. How can I make this statement especially since I have never been in their facility at least I don’t think I have? I have been I several repair shops over the past thirty years and each had its own thing that I found to be interesting in how they operated. Enough about that back to these three shops and the six topics covered in the article. I have seen these same six topics used maybe under different names in many different occupations and in each instance they lead to success.