The Process – Volume 2
Dispatch – Who is going to be doing the service? As with most other things, each shop has their own way of doing things. You may have a shop foreman that makes that decision or it may be the advisor. Either way, the logistics of keeping a flow of vehicles through a...
Understanding How a Friction Clutch Plate Works
A friction clutch plate is used in vehicles to allow the transmission input shaft and engine to run at the same speed when rotating. There are six major parts when it comes to how a friction clutch will work.
The Process – Volume 1
Welcome back to The Service Advisor’s Guide to The Galaxy! The next step in the 7 P’s process is … The Process. The Process followed by the service advisor will differ from one shop to another. As with all aspects of the job, check with your manager / owner on how...
Parkland College: An Outstanding Opportunity for Automotive Students
The Technician.Academy team was treated to a complete tour of the Parkland College facility. It has four classrooms dedicated to the automotive program along with fifteen separate lifts. There are also three up-to-date alignment bays and a fully integrated chassis dyno.
The Five Most Common Home Vehicle Repairs That Go Wrong
In a perfect world, everyone would be able to go out to his or her vehicle and make necessary repairs without any input from professional automotive technicians. Unfortunately, thousands of people begin making repairs on their vehicles alone, and often end up causing damage to their vehicles.