Episode #42 of Technician.Academy’s podcast series provides an in-depth discussion with automotive industry expert Ron Haugen. Haugen is the owner of the 14-bay facility Westside Auto Pros in Des Moines, IA, a shop recently honored by Ratchet+Wrench for being one of the top 20 repair facilities in the country. In the podcast, Haugen discusses the value of having exceptional employees and how important it is to take care of your customers. He also discusses his shop’s history and what the future may hold for both Haugen and Westside Auto Pros. Tune in now.