As the total number of repair shops is dwindling, it’s a good idea to look at your operation regularly to find areas for improvement.
“Compared to last year, the majority of automotive do-it-for-me (DIFM) consumers have shifted more of their vehicle maintenance and repairs to a professional, according to global information company The NPD Group’s Do-It-For-Me Consumer Report 2016. Convenience is the leading reason for the transition, followed by having the right tools for the job.
The preferred type of vehicle service professional —whether it is a dealership, quick lube, or repair shop— shifts and varies, depending primarily on vehicle age. Many consumers trade between these different service outlets during the life of their vehicle. For example, among DIFM consumers still under warranty, 16 percent will consider transitioning to a new outlet in the near future, while more than one-quarter are unsure about how they will handle their future service needs…..”