Recruiting and Retaining Exceptional Automotive Techs (Part 1), written by Rich Diegle of the Alldata Tech-Assist Team, is a great read on recruiting quality technicians for your shop.
Most shops today pay their advisors based on total sales. While I agree that everyone should be paid according to what they produce, this type of pay structure pressures the advisor to “sell” in order to get a decent paycheck.
Welcome to the first article of our Service Advisor’s Desk series! The goal of this series is to assist you in the daily operations of your position from a guy that has been in the trenches as well.