Changing seasons seem to always bring about fluctuations in fuel mileage for gasoline powered vehicles. While variations in ambient temperature may result in a slight difference in fuel mileage, changes in fuel composition between winter and summer blends is the key contributing factor. These different blends are also the reason that fuel prices always seem to go up in the warmer, summer months – and you thought fuel companies were just greedier during vacation season.
How you answer the phone is extremely important especially to a customer that has just experienced a vehicle failure. Bruce provides some great guidelines on how to answer the phone.
Lessons learned: follow your own rules; they are there for a reason.
What is the purpose of a service advisor? One previous trainer said that the purpose of a service advisor is “Get car in shop!” While that may be part of it, there is much, much more involved.
Recruiting and Retaining Exceptional Automotive Techs (Part 1), written by Rich Diegle of the Alldata Tech-Assist Team, is a great read on recruiting quality technicians for your shop.
Most shops today pay their advisors based on total sales. While I agree that everyone should be paid according to what they produce, this type of pay structure pressures the advisor to “sell” in order to get a decent paycheck.