There are at least 10 reasons why “This is not your grandfather’s shop anymore”. In this series, we’ll have a look at some of the advances in the industry that have occurred over the years and how they have affected the way we do our jobs.
A car ready for winter is one that can get you safely to and from your destinations through any winter conditions. Safety is paramount, but reliability is also important when preparing your car for winter.
If you had questions about customer service and how to be a great service advisor, then Bruce has given you many of the steps required through this series of articles.
Before a late-model vehicle’s engine oil change, a technician may notice that the engine oil has a yellow-green or orange tint that could be mistaken for crankcase contamination.
You may have done the most amazing repair at the most reasonable price, but if the customer perceives that they were overcharged or there’s some other misunderstanding, then their perception is not going to be a positive one.