How you answer the phone is extremely important especially to a customer that has just experienced a vehicle failure. Bruce provides some great guidelines on how to answer the phone.
Owners of the 2012 Chevy Caprice have complained about a belt squeal noise and/or crankshaft balancer wobble.
Ivy Tech Community College Evansville Campus is preparing students for careers in automotive repair.
Lessons learned: follow your own rules; they are there for a reason.
Recruiting and Retaining Exceptional Automotive Techs (Part 1), written by Rich Diegle of the Alldata Tech-Assist Team, is a great read on recruiting quality technicians for your shop.