What is the purpose of a service advisor? One previous trainer said that the purpose of a service advisor is “Get car in shop!” While that may be part of it, there is much, much more involved.
Most shops today pay their advisors based on total sales. While I agree that everyone should be paid according to what they produce, this type of pay structure pressures the advisor to “sell” in order to get a decent paycheck.
As with all machinery, your car can start having issues over time, especially if you don’t keep up with regular maintenance and tune-ups at a certified repair facility.
We are familiar with the right to repair and its value to our independent shops, but have we considered simple pieces of data? Yes, some of these may seem small and insignificant, like the time between service intervals, but the value it can be to other industries is enormous.
Welcome to the first article of our Service Advisor’s Desk series! The goal of this series is to assist you in the daily operations of your position from a guy that has been in the trenches as well.