Winter can take its toll on your vehicle. Along with your spring cleaning at home, it’s time to spring clean your vehicle!
I was reminded of the following article that a friend of mine, Rick Escalambre, wrote several years ago. I think it still holds true today. As you read this, remember some of the numbers have changed, but I believe the overall context is still prevalent today.
How you answer the phone is extremely important especially to a customer that has just experienced a vehicle failure. Bruce provides some great guidelines on how to answer the phone.
Ivy Tech Community College Evansville Campus is preparing students for careers in automotive repair.
Lessons learned: follow your own rules; they are there for a reason.